Tathagata
24-08-2006, 07:48 PM
Here is an email I wrote to Pipemasters today and thier response...LOL...top points for customer service guys!
ME:
Sir,
I am writing this to complain about the level of service I have recieved from you recently.
I called Pipemasters (Peter Grey) on Tuesday 22nd August to ask about
buying a mute for my bike. My GSXR750 was knocked back for rego on
monday because the exhaust was too loud. Peter told me that he had a
mute available that I could insert into the end of the pipe to quieten
the noise from it and thus passing rego.
I asked Peter if he could ship it to me by priority mail so that it
would get to me as quickly as possible as I had another rego inspection on monday 28th August. I told Peter I would be happy to pay extra (on top of the $45.00 for the mute) to have the item delievered as quickly as possible to me and Peter assured me he would put the item in the post that day and I would recieve it on wednesday or thursday (23rd or 24th).
Peter also told me that the pipe's internal baffles are most likely worn out and that a new pipe may be the best bet. I agree and was going to buy another pipe from Pipemasters once rego went through and I had more time and money.
Today is now thursday and I just called up your office to ask Peter when the mute should be due. I spoke to another gentleman who was not helpful at all.
This guy (Brett, I think he was) told me that Peter hadnt sent the item. I told Brett that I needed it for rego on monday and that Peter had assured me that he would send it. Brett basically told me that it was just too bad, but do I want him to send it now (pointless). I told Brett I would like to complain about this service but he simply wasnt interested. I asked to speak to Peter, but again he wasnt interested.
This is a pretty poor effort guys. Thanks for nothing. I wont be buying my next purchase, or any other purchase from you guys. Ill go where my business is wanted and rest assured Ill make sure that everyone knows about the way you treat your customers.
I hope this complaint helps you improve your business skills a bit so
Kindest Regards
PIPEMASTERS:
Stuart, You behave like a spoilt brat and that is what you get.
Suck eggs
Peter Gray
Pipemasters
ME:
lol quite frankly I cannot believe what you wrote below. But no worries, Im glad you did, because I will now be posting this entire message on the web forums that I frequent. lets see what others think of a company that treats its customers like this.
PIPEMASTERS:
Get a life
***************
hehe, noice! Good to know where you stand with a company eh?
ME:
Sir,
I am writing this to complain about the level of service I have recieved from you recently.
I called Pipemasters (Peter Grey) on Tuesday 22nd August to ask about
buying a mute for my bike. My GSXR750 was knocked back for rego on
monday because the exhaust was too loud. Peter told me that he had a
mute available that I could insert into the end of the pipe to quieten
the noise from it and thus passing rego.
I asked Peter if he could ship it to me by priority mail so that it
would get to me as quickly as possible as I had another rego inspection on monday 28th August. I told Peter I would be happy to pay extra (on top of the $45.00 for the mute) to have the item delievered as quickly as possible to me and Peter assured me he would put the item in the post that day and I would recieve it on wednesday or thursday (23rd or 24th).
Peter also told me that the pipe's internal baffles are most likely worn out and that a new pipe may be the best bet. I agree and was going to buy another pipe from Pipemasters once rego went through and I had more time and money.
Today is now thursday and I just called up your office to ask Peter when the mute should be due. I spoke to another gentleman who was not helpful at all.
This guy (Brett, I think he was) told me that Peter hadnt sent the item. I told Brett that I needed it for rego on monday and that Peter had assured me that he would send it. Brett basically told me that it was just too bad, but do I want him to send it now (pointless). I told Brett I would like to complain about this service but he simply wasnt interested. I asked to speak to Peter, but again he wasnt interested.
This is a pretty poor effort guys. Thanks for nothing. I wont be buying my next purchase, or any other purchase from you guys. Ill go where my business is wanted and rest assured Ill make sure that everyone knows about the way you treat your customers.
I hope this complaint helps you improve your business skills a bit so
Kindest Regards
PIPEMASTERS:
Stuart, You behave like a spoilt brat and that is what you get.
Suck eggs
Peter Gray
Pipemasters
ME:
lol quite frankly I cannot believe what you wrote below. But no worries, Im glad you did, because I will now be posting this entire message on the web forums that I frequent. lets see what others think of a company that treats its customers like this.
PIPEMASTERS:
Get a life
***************
hehe, noice! Good to know where you stand with a company eh?